Chester Is a Candidate for a Customer Service Representative Position;

question 13

Multiple Choice

Chester is a candidate for a Customer Service Representative position; asking him what he would do should he encounter an especially frustrated customer is an example of which interview technique?

• A) The mixed interview
• B) The behavioural interview
• C) The situational interview
• D) The relational interview
• E) The affective interview

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Definitions:

Price Change

A variation in the cost of a good or service over time in a market.

Nominal Income

Income figures that have not been adjusted for inflation, representing the amount of money earned in current dollars.

Quantity Demanded

The combined measure of a good or service that purchasers are eager and able to acquire at a predetermined price.

Buyer's Preferences

The individual tastes or desires that influence a consumer's purchasing decisions and the allocation of their budget across various goods and services.