Harveer Works for a Call Centre for a Cell Phone

question 14

Multiple Choice

Harveer works for a call centre for a cell phone company.When a customer calls for help,Harveer is guided by a system with an analytical sequence to determine the problem and how to resolve it.This is an example of a(n)

• A) electronic performance support system.
• B) customer support system.
• C) solution support system.
• D) product specifications support system.
• E) instruction and specification system.

---

Definitions:

Acoustic Storage

The part of memory that holds audio information for a brief period following hearing it.

Auditory Decay

Auditory decay refers to the loss or fading of memory traces of sounds in the short-term memory over time without rehearsal.

Prospective Forgetting

Not remembering to carry out some intended action.

Absentmindedness

A form of inattention or forgetfulness where a person might fail to remember or overlook things due to a lack of attention or focus.