Managers at Southwest Communications Have Decided That Their Employees Would

question 13

Multiple Choice

Managers at Southwest Communications have decided that their employees would benefit from training.In the past,the firm has used classroom instructors to train workers.However,the firm has a tight budget and is considering the idea of using Web-based instruction to train employees.What research findings support the decision by Southwest Communications to use Web-based instruction?

• A) Trainees are more satisfied with Web-based instruction than classroom instruction.
• B) Web-based instruction teaches how to perform tasks better than classroom instruction.
• C) Trainees are better able to control pace and content with classroom instruction.
• D) Web-based instruction teaches the memory of facts better than classroom instruction.

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Definitions:

Reciprocal Determinism

A concept in social cognitive theory that suggests individual behavior, personal factors, and environmental influences interact and influence each other.

Perception

The process by which the brain actively organizes and interprets sensory information.

Behavioral Assessment

The method of observing, measuring, and evaluating an individual's behavior within a specific context to understand or change that behavior.

Projective Test

A personality test in which people respond to inkblots, drawings of ambiguous human situations, or incomplete sentences by projecting their inner thoughts, feelings, fears, or conflicts onto the test materials.