Dwayne,an IT Specialist,is Viewed by His Supervisor and Co-Workers as Unfriendly;

question 72

Multiple Choice

Dwayne,an IT specialist,is viewed by his supervisor and co-workers as unfriendly; however,his work quality is excellent.On his performance appraisal,Dwayne received unsatisfactory ratings for all traits.Which of the following appraisal problems most likely occurred?

• A) leniency
• B) halo effect
• C) central tendency
• D) unclear standards

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Definitions:

Information Search

The process individuals engage in to gather relevant information from various sources in order to make informed decisions or solve problems.

Purchase Momentum

The psychological phenomenon where an initial purchase increases the likelihood of further purchases.

Extended Problem Solving

Extended problem solving occurs in consumer behavior when individuals engage in a careful and deliberate choice process, often for significant, complex, or high-investment purchases.

Habitual Decision Making

Decision making characterized by little to no conscious thought, typically due to familiarity or routine.