Which of the Following Is a CRM Process

question 39

Multiple Choice

Which of the following is a CRM process?

• A) demand management
• B) service
• C) procurement
• D) returns management

---

Definitions:

Coefficient Of Correlation

A statistical measure that indicates the extent to which two variables fluctuate together. A value closer to 1 or -1 indicates a stronger relationship.

Decreases

To become smaller or less in size, amount, intensity, or degree.

Portfolio Returns

The gain or loss on an investment portfolio, measured over a specific period of time.

Uncorrelated

Describes a situation where two or more variables do not have a linear relationship, meaning the change in one variable does not predict the change in another.