Sales and Promotion Are CRM Processes

question 85

True/False

Sales and promotion are CRM processes.

---

Definitions:

Emotion-Laden Words

Words specifically chosen to evoke emotional responses from a listener or reader to influence thoughts or actions.

Listening

The active process of receiving and understanding messages communicated by others, often emphasized as a key skill in effective communication and sales.

Empathy

The ability to understand and share the feelings of another, key in building meaningful relationships and effective communication.

Feedback

Information or criticism about a prior action or behavior from an individual, which is used as a basis for improvement.