Which of the Following Is a CRM Process

question 39

Multiple Choice

Which of the following is a CRM process?

• A) demand management
• B) service
• C) procurement
• D) returns management

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Definitions:

Dispositional Attribution

The tendency to attribute people’s behaviors to their inner characteristics such as personality, beliefs, or attitudes.

Cognitive Dissonance

A psychological discomfort experienced when holding two or more conflicting beliefs, ideas, or values at the same time.

Cognitive Dissonance

A mental discomfort experienced by a person who holds two or more contradictory beliefs, ideas, or values at the same time.

Attribution

Attribution is a concept in psychology that involves explaining the causes of behaviors or events, often relating to the assignment of fault or credit.