A Company Discovers That Its Facebook Page Contains Numerous Complaints

question 111

Multiple Choice

A company discovers that its Facebook page contains numerous complaints representing reasonable criticism from customers about its products.Which of the following is likely to be the best response to such criticism?

• A) Leave the problematic content as it is to lend credibility to the page.
• B) Remove the content immediately to avoid negativity toward the company.
• C) Delete the content and notify the users about the deletion.
• D) Block the publishers of such posts from making further contributions.

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Definitions:

Authorized Shares

The maximum number of shares that a corporation is legally permitted to issue, as specified in its charter.

Annual Dividend

The total dividend payment a company declares to distribute to its shareholders annually, often derived from the company's profits.

Incorporator

An individual or entity that participates in the formation of a corporation by filing its articles of incorporation with the relevant state agency.

Corporation

A legal entity that is separate from its owners, who are shareholders, and has its own rights, privileges, and liabilities distinct from those of its members.