A Company Discovers That Its Facebook Page Contains Numerous Complaints

question 111

Multiple Choice

A company discovers that its Facebook page contains numerous complaints representing reasonable criticism from customers about its products.Which of the following is likely to be the best response to such criticism?

• A) Leave the problematic content as it is to lend credibility to the page.
• B) Remove the content immediately to avoid negativity toward the company.
• C) Delete the content and notify the users about the deletion.
• D) Block the publishers of such posts from making further contributions.

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Definitions:

Job-Order Costing System

An accounting system that collects costs for each individual job or project separately to determine its profitability, commonly used in manufacturing or services where goods or services are produced on a bespoke basis.

Predetermined Overhead Rate

An estimated allocation rate that is used to apply the overhead costs to products or service units.

Manufacturing Departments

Distinct sections within a manufacturing operation, each specializing in a particular process or function involved in the production of goods.

Machine-Hours

A measure of the amount of time machines are operated in the production of goods, often used to allocate manufacturing overhead costs.