Service and Support Are More Important in E-Commerce Than in Traditional

question 63

True/False

Service and support are more important in e-commerce than in traditional commerce, given that e-commerce companies do not have a physical location to help maintain current customers.

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Definitions:

Adjustment

The psychological process of adapting or coping with new, challenging, or changing life situations or environments.

Adjustment Problems

Difficulties in coping with stress, changes, or daily demands in healthy ways, often leading to emotional or behavioral issues.

Aggressive Children

Refers to kids who exhibit behaviors that are intended to cause harm or distress to others, often characterized by physical or verbal actions.

Passive

Characterized by a lack of active response or initiative.