Examlex
In a small business, the daily involvement of the owner in the business is not sufficient to overcome significant deficiencies or material weaknesses in internal controls.
Support Processes
Support processes are the administrative and facility-related activities in an organization that assist in the production of goods or delivery of services but are not directly involved in the primary operations.
Value Chain
A model that describes the full range of activities required to create a product or service, from conception through the different phases of production to eventual delivery to the consumer.
Mass Services
Services provided to a large number of customers with standardized processes, often seen in the banking and retail sectors.
High Contact Time
Situations where there is extensive interaction or engagement over a period between two parties, such as in education or customer service.
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