Examlex
Which of the following statements is true?
Relationship Management
The strategies and techniques used to maintain and improve interactions with clients, customers, and stakeholders.
Emotional Intelligence
The ability to understand, use, and manage your own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges, and defuse conflict.
Emotional Dissonance
The internal conflict experienced when one's genuine emotions differ from the emotions one is required to exhibit.
Psychological Contract
An unwritten agreement that outlines the expectations between employees and employers, including mutual beliefs, perceptions, and informal obligations.
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