Heather Reports to the Front Desk Manager

question 83

Multiple Choice

Heather reports to the front desk manager. Heather is responsible for directing the team activities of four cashiers who are responsible for developing a plan to improve customer service. Heather does NOT have authority over other team members, but she provides guidance, instruction, and direction to them. Heather is a(n)

• A) lower-level manager.
• B) nonmanagerial employee.
• C) advisory manager.
• D) director of the board.
• E) top-level manager.

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Definitions:

Divorce Rates

Statistical measures of the frequency of divorce within a defined population or area over a specific time period.

Delay Marriage

The decision or trend of postponing marriage until a later age than traditionally observed.

Set in Their Ways

Describes people who are resistant to change and prefer to stick to their established habits or opinions.

Less Likely

Having a smaller chance or probability of occurring or being true, often used in comparative assessments of risk or behavior.