Rosario, a Department Manager, Has Been Dealing with Two Workers

question 67

Multiple Choice

Rosario, a department manager, has been dealing with two workers in her department who do NOT get along. Due to family problems for both employees, today they had a loud argument in the break room. Rosario is meeting with both to resolve the issues. Which managerial role is Rosario playing?

• A) monitor
• B) resource allocator
• C) disturbance handler
• D) negotiator
• E) spokesperson

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Definitions:

Stereotypes

Preconceived and oversimplified beliefs about the characteristics of a particular group of people, often leading to prejudicial attitudes and behaviors.

Conflict Cycle

A recurring pattern of conflict arising, escalating, potentially being managed, and then starting over again within an organization or between individuals.

Win-Win Orientation

An approach to conflict resolution where all parties involved seek mutually beneficial solutions or outcomes.

Collaborative Orientation

An approach or attitude towards work that involves working together with others towards a common goal or objective.