When Clay, a General Manager of a National Retailer, Moved

question 78

Multiple Choice

When Clay, a general manager of a national retailer, moved to a different store in his company that was having difficulty, he knew that sales were low and after talking to his employees, he found morale was also low. At first Clay thought attitudes were poor due to low sales, but after working closely with employees, he realized that the poor attitudes were actually the cause of poor sales. Clay was able to discover the cause of the problem by utilizing ________ skills.

• A) perceptive
• B) conceptual
• C) people
• D) soft
• E) technical

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Definitions:

Somnambulism

Also known as sleepwalking, a disorder that involves getting up and performing activities while in a state of sleep.

Drug Therapy

The use of prescribed pharmaceuticals to treat or manage mental health conditions or diseases.

Depressive Disorders

A category of mood disorders that involves persistent and significant feelings of sadness and despair.

Sleep Apnea

A sleep disorder characterized by episodes of cessation of breathing (apnea) that last at least 10 seconds. Diagnosis requires that there be at least five such episodes per hour of sleep.