This Question Has Two Parts; Be Sure to Answer Both

question 95

Essay

This question has two parts; be sure to answer both.
First, define total quality management and explain its four components.
Next, imagine you work as a manager for a company that builds and sells expensive, upscale men's watches. Explain how you would implement a TQM approach at your company.

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Definitions:

Implicit Memory

A type of memory that enables us to perform tasks without conscious awareness of these previous experiences, such as riding a bike.

Information-Processing Model

A cognitive approach that compares the human mind to a computer, emphasizing how information is input, processed, stored, and retrieved.

Encoding

The process by which information is transformed into a form that can be stored in memory.

Retrieval

The process of accessing and bringing into consciousness information stored in memory.