Joseph Juran Defined Quality as "Fitness for Use," Which Means

question 93

Multiple Choice

Joseph Juran defined quality as "fitness for use," which means that

• A) a product or service should be priced competitively.
• B) an organization should produce products that will help customers stay healthy.
• C) companies should focus on products that help the community.
• D) products should be checked and rechecked for defects.
• E) a product or service should satisfy a customer's real needs.

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Definitions:

Reliability Coefficients

Statistics that measure the consistency or stability of scores from a test or measurement tool over time.

Internal Consistency

A measure of how well the items on a test measure the same construct or concept.

Reliability

The consistency and stability of a measurement over multiple trials or observations.

Construct Validity

The degree to which an assessment or tool accurately gauges the theoretical idea or construct it aims to assess.