Nicholas, a Longtime Hotel Manager for Wyndham, Was Meeting with Sophie

question 32

Multiple Choice

Nicholas, a longtime hotel manager for Wyndham, was meeting with Sophie, a regional manager, and telling her about his recent decision not to fire a front desk employee about whom several guests had complained. Nicholas discussed the four stages of the decision process. He said, "I first identified the problem, and then I gathered alternative solutions. I evaluated each choice and selected a solution. I then implemented my decision to not fire the employee but instead to provide him with additional training. Finally, I followed up with an evaluation of the solution I'd chosen." Nicholas is using the ________ process.

• A) employee relations model
• B) focused decision-making model
• C) interpersonal-decision agenda
• D) solutions agenda
• E) rational decision-making model

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Definitions:

Negotiation

The process of discussing something with someone in order to reach an agreement.

Chain of Title

The sequence of historical transfers of title to a property.

Special Indorsement

A method of endorsing a negotiable instrument, where the endorser specifies the person to whom or to whose order the instrument is payable.

Pay to the Order

A phrase used in cheques or negotiable instruments that specifies the person to whom the payment is to be made.