The Nordstrom Department Store Chain Emphasizes the Great Lengths to Which

question 81

Multiple Choice

The Nordstrom department store chain emphasizes the great lengths to which it goes in customer service. In fact, when it moves into a mall, all the other stores have to improve their own models of customer service. How is Nordstrom using norms?

• A) to clarify role expectations
• B) to emphasize the organization's important values and identity
• C) to create cohesiveness
• D) to help the group survive
• E) to help individuals avoid embarrassing situations

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Definitions:

Coal Mine Pollution

The release of harmful substances into the environment as a result of coal mining activities, affecting air, water, and soil quality.

Automobile Emissions

The pollutants released into the atmosphere by motor vehicles, including carbon monoxide, nitrogen oxides, and hydrocarbons.

Specific Tax

A fixed amount imposed by the government on a product, per unit of quantity.

External Benefit

A benefit that affects a party who did not choose to incur that benefit, typically referring to positive side effects of a transaction or activity on third parties.