This Question Contains Two Parts; Be Sure to Answer Both

question 54

Essay

This question contains two parts; be sure to answer both.
First, define conflict and distinguish between dysfunctional conflict (bad) and functional conflict (good).
Second, imagine that you manage a high-volume bar/restaurant with many different types of employees: servers, hosts and hostesses, bartenders, bussers, cooks, porters, and so on. Explain two types of dysfunctional conflict that you might encounter in the restaurant, as well as two types of functional conflict. How would you resolve the dysfunctional conflict and use the functional conflict to the advantage of the employees and the restaurant?

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Definitions:

Stock Portfolio

A collection of stocks that an individual or institution holds, representing investments across one or more types of stock, sectors, or industries.

Positive Utility

The benefit or satisfaction gained from the consumption of goods or services that contribute to an individual's well-being and happiness.

Availability Heuristic

A mental shortcut that relies on immediate examples that come to mind when evaluating a specific topic, concept, method, or decision, which can lead to biases.

Framing Effect

The cognitive bias where people react differently to a particular choice depending on how it is presented, such as a loss or gain.