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________, which include acting friendly or making someone feel good or important before making a request, are influence tactics.
Equivalent
Equal in value, function, or meaning, often referring to items that can be substituted for one another in specific contexts.
Concept
An abstract idea or a mental symbol that typically represents a class of things or phenomena.
Referent
The real object or item in existence that is signified or represented by a word or expression.
Equivalent
Equal in value, measure, force, effect, significance, etc.
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