Keith Was Put on Probation for a String of Customer

question 11

Multiple Choice

Keith was put on probation for a string of customer complaints about his poor service and professionalism. His supervisor was using ________ power.

• A) socialized
• B) coercive
• C) referent
• D) reward
• E) expert

---

Definitions:

Profession

A paid occupation, especially one that involves prolonged training and a formal qualification.

Abstract Words

Words that represent concepts, qualities, or ideas rather than concrete or physical objects.

Concrete Words

Words that denote objects or events that are immediately perceptible to the senses.

Denotative Words

Words that convey a direct, specific meaning without ambiguity or emotion.