Stephanie Supervises a Call Center Department That Receives Stress-Producing Calls

question 69

Multiple Choice

Stephanie supervises a call center department that receives stress-producing calls from unhappy customers. Turnover has increased by 33 percent over the last four months. Stephanie is understanding and patient with her staff, and tells them she knows what they're going through because it wasn't so long ago that she took those calls. How would Stephanie's staff describe her style?

• A) supportive
• B) interaction facilitation
• C) work facilitation
• D) achievement-oriented
• E) value-based

---

Definitions:

Inactive

Inactive refers to a state of not engaging in physical activity or movement, often leading to a decline in health and fitness.

Chromosomes

Thread-like structures located inside the nucleus of animal and plant cells, made of protein and a single molecule of DNA, carrying genetic information.

Genes

Units of heredity that are transferred from parent to offspring and are responsible for determining some characteristics of the offspring.

DNA

DNA, a molecule responsible for carrying the genetic blueprints essential for the growth, development, operational processes, and reproductive functions in all recognized living beings and several viruses.