TQM Is a Comprehensive Approach Dedicated to Continuous

question 50

Multiple Choice

TQM is a comprehensive approach dedicated to continuous

• A) measurement of quantifiable goals and quick corrections.
• B) product innovation and organizational learning, over fast cycles.
• C) quality improvement, training, and customer satisfaction.
• D) customer input into management strategy and decision making.
• E) focus on components of service success: tangibles, questions, and margins.

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Definitions:

Emotion Script

Predefined patterns or sequences of emotional responses expected in certain situations or contexts.

Somatic Marker Hypothesis

The theory that emotional processes guide (or bias) behavior, particularly decision-making, via bodily feelings.

Brain Injury

This refers to any damage to the brain that affects its functions, which can result from trauma, stroke, or other health conditions, leading to varying degrees of impairment.

Arousal Levels

The degree of physiological and psychological wakefulness or alertness a person experiences.