At Hamilton Hardware, Employees Were Asked How the Quality of the Company's

question 32

Multiple Choice

At Hamilton Hardware, employees were asked how the quality of the company's customer service could best be measured, and management then implemented a survey system based on the feedback. The company has overcome which of the following barriers to success of control systems?

• A) overemphasis on one instead of multiple approaches
• B) overemphasis on paperwork
• C) overemphasis on means instead of ends
• D) too little employee participation
• E) too much control

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Definitions:

Categorical Syllogism

A form of deductive argument that consists of three categorical propositions (a major premise, a minor premise, and a conclusion) that relates three different terms.

Major Premise

In a syllogism, the broader statement that provides the initial argument from which a conclusion is derived.

Categorical Proposition

A claim that validates or contradicts information about every member within a classification.

Distinct Term(s)

Refers to terms in a logical argument or proposition that are recognizably different from each other.