TQM Is a Comprehensive Approach Dedicated to Continuous

question 50

Multiple Choice

TQM is a comprehensive approach dedicated to continuous

• A) measurement of quantifiable goals and quick corrections.
• B) product innovation and organizational learning, over fast cycles.
• C) quality improvement, training, and customer satisfaction.
• D) customer input into management strategy and decision making.
• E) focus on components of service success: tangibles, questions, and margins.

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Definitions:

Human Behavior

The range of actions and mannerisms exhibited by humans in conjunction with their environment, influenced by culture, attitudes, emotions, and genetics.

Yerkes-Dodson Law

A theory suggesting that there is an optimal level of arousal for performance, and that too little or too much arousal can adversely affect task performance.

Arousal

A physiological and psychological state of being awake or reactive to stimuli, often associated with increased heart rate, alertness, and readiness to respond.

Primary Drives

Basic, innate urges or needs that are essential for survival, such as hunger or thirst.