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You Are the Manager of a Local Pizzeria That Has

question 36

Essay

You are the manager of a local pizzeria that has both sit-down service and delivery service. Describe at least three TQM techniques and explain how the pizzeria might implement each.


Definitions:

Process Gains

The enhanced outcomes or efficiencies that result from the collective efforts of a group working together, exceeding what individuals could achieve on their own.

Synergies

The interaction or cooperation of two or more organizations, substances, or other agents to produce a combined effect greater than the sum of their separate effects.

Social Facilitations

The enhancement of an individual's performance when in the presence of others, due to increased arousal and motivation.

Cohesion

The degree to which team members connect with each other.

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