What Is Emotion Work

question 20

Multiple Choice

What is emotion work?

• A) the androcentric assumption that women get more emotional in the workplace than men
• B) the characterization of certain jobs as demanding more caring emotions (therefore befitting women better)
• C) work that is done to manage the emotions of oneself and others
• D) the idea that women's emotional skills are made invisible when they provide care

---

Definitions:

Explicit Financial Indicator

A clear and direct measure or metric used to assess the financial performance of an organization, such as revenue, profit, or return on investment.

Return on Investment

A financial metric that calculates the profitability of an investment relative to its cost.

General Labor Cost

The total expense that a company incurs for the salaries, wages, benefits, and other compensation for its workforce not assigned to specific tasks or projects.

Accident Rate

A metric that measures the frequency of accidents in a particular context, such as in a workplace or industry, typically expressed per some unit of time or activity.