To Be Certain That Employees Understand the Policy,the Document Must

question 117

Multiple Choice

To be certain that employees understand the policy,the document must be written at a reasonable reading level with minimal ____.

• A) levels of compliance
• B) numbers of employees refusing to sign it
• C) scores on the Flesch and Flesch-Kincaid scales
• D) technical jargon and management terminology

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Definitions:

Hierarchical Groups

Groups organized in a way that positions individuals or subgroups in levels of varying status or authority.

Communication

The exchange of information or ideas through speaking, writing, or other mediums between individuals or groups.

Status Generalization

The process by which characteristics of individuals that are irrelevant to a situation influence others' perception of their status or authority within that context.

Satisfaction

A state of contentment or pleasure experienced when an individual’s wants or needs are fulfilled.