An Obsession Is a Repetitive ________ Whereas a Compulsion Is

question 167

Multiple Choice

An obsession is a repetitive ________ whereas a compulsion is a compulsive ________.

• A) thought; behavior
• B) behavior; thought
• C) stressor; action
• D) action; stressor
• E) situation; fear

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Definitions:

Customer Contact Audit

A systematic examination of a company's points of interaction with its customers to ensure effective and positive engagement.

Interaction

The action or influence of things on each other.

Assurance

A positive declaration intended to give confidence; in business, it often refers to guarantees or warranties offered on products or services.

Service Quality

The degree to which a service meets the expectations of the customer, influencing customer satisfaction and loyalty.