Which of These Is a Measurement Used to Ensure Customers

question 41

Multiple Choice

Which of these is a measurement used to ensure customers receive acceptable products or deliverables? 

• A) voice of the customer 
• B) root cause analysis 
• C) quality metric 
• D) benchmarking

---

Definitions:

Correlation Scores

Numerical measures that indicate the extent to which two variables fluctuate together.

0 And 1

The binary numbers used in digital computing and binary code, representing the off and on states, respectively.

0 And 10

In the context of scales, '0 and 10' often refer to the endpoints of a Likert scale used in questionnaires, where '0' might represent 'strongly disagree' and '10' 'strongly agree.'

Established Measures

Validated and widely accepted tools or instruments used to assess or measure specific variables in research.