A Manager Should Use a Group in the Decision-Making Process

question 28

Multiple Choice

A manager should use a group in the decision-making process if:

• A)it is determined that no additional information is needed.
• B)it is a routine decision.
• C)the situation requires immediate action.
• D)people's skills can be developed through participation.

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Definitions:

Customer Service

The assistance and advice provided by a company to those people who buy or use its products or services.

Retention Marketing

Retention marketing focuses on strategies and actions aimed at retaining existing customers, enhancing their loyalty, and increasing their lifetime value to the business.

Temporal Factor

A variable related to time that influences outcomes, events, or processes, including duration, timing, and sequence.

Consumer Purchases

The action of acquiring goods or services for personal use or ownership by an individual.