When Controls Are Confusing or Too Sophisticated for Employees,a Supervisor

question 7

Multiple Choice

When controls are confusing or too sophisticated for employees,a supervisor should:

• A)create complex charts and graphs to explain the controls in more detail.
• B)stop using controls altogether.
• C)attempt to help his or her employees understand them.
• D)devise new controls that meet departmental needs and are understandable to everyone who uses them.

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Definitions:

Customer Service

Activities and services provided by a business to support the satisfaction and engagement of its customers.

Ethical Problems

Involve dilemmas or situations that require a choice between competing sets of principles or standards, raising questions of right and wrong in human actions.

Organizational Change Activities

Actions and initiatives taken to modify processes, culture, or structure within an organization.

Artifacts

Tangible aspects or objects created by humans which represent elements of culture, including technology, artwork, and tools, in organizational research often related to the physical items that reflect company culture.