Examlex
Yelling,intimidation,humiliation,and sabotage are all behaviors that indicate that bullying may be occurring.
Emotion Labor
The process of managing and modifying one's emotional expressions as part of fulfilling the emotional requirements of a job.
Feeling Rules
Norms that dictate which emotions are appropriate for particular roles in a social context.
Emotion Labor
The process of managing feelings and expressions to fulfill the emotional requirements of a job.
Surface Acting
An emotional labor strategy where individuals feign or suppress genuine feelings to meet certain job or social expectations.
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