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What are supervisory guidelines for resolving complaints and grievances?
External Failure Costs
Costs that arise when a product fails to meet quality standards after being delivered to the customer, including returns, repairs, and warranty claims.
Quality Cost Report
A document detailing the costs associated with ensuring the quality of products or services, including prevention, appraisal, and failure costs.
Prevention Costs
Expenses incurred to avoid defects in products or services, including costs related to quality control and training.
Appraisal Costs
Costs associated with inspecting and testing both raw materials and finished products to ensure quality standards are met.
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