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The Classification of Service Systems Using the "Service Process Matrix

question 12

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The classification of service systems using the "service process matrix" is based on two considerations: degree of labor intensity, and the degree of service customization.


Definitions:

Environmental Contamination

The presence of hazardous pollutants or toxins in the natural environment that can harm human health or ecological systems.

Property Liability

Legal responsibility for damages or injuries occurring on one's property, typically requiring owners to maintain safe conditions to avoid claims.

Common Law

Law developed by judges, courts, and similar tribunals, stated in opinions that nominally decide individual cases but have wider applicative potential.

Environmental Legislation

Laws and regulations aimed at preserving and protecting the environment from harm and pollution.

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