The Service Process Matrix Classification Consists of Four Categories of Services

question 8

Multiple Choice

The service process matrix classification consists of four categories of services. Which one of the four features listed below is not included in this classification?

• A) Service factory.
• B) Service shop.
• C) Public service.
• D) Professional service.

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Definitions:

Patent

A legal right granted by the government to an inventor, giving the inventor exclusive rights to use, sell, or manufacture the invention for a certain period of time.

Trademark

A recognizable sign, design, or expression which identifies products or services of a particular source from those of others.

Goodwill

An intangible asset that represents the excess value paid for a company over its net assets at the time of acquisition, reflecting attributes like brand reputation, customer relations, and intellectual property.

Voting Shares

Shares that give the shareholder the right to vote on company matters, such as electing directors or approving acquisitions, indicating a degree of control in the company.