World-Class Service Operations Strive to Replace Workers with Enhanced Automation

question 66

True/False

World-class service operations strive to replace workers with enhanced automation.

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Definitions:

Directive Leader

A leadership style wherein the leader gives specific instructions and directions to followers, focusing on task completion and adherence to rules.

Supportive Leader

A leadership approach that focuses on building trust, showing empathy and understanding, and prioritizing the well-being of team members to enhance motivation and productivity.

Coaching Leader

A leadership style focused on developing individuals, encouraging them to reach their full potential and helping them to overcome challenges.

Delegating Leader

A leadership style in which the leader assigns responsibility and authority to followers, allowing them to make decisions within certain parameters.