Which of the Following Service Quality Descriptions Would Be Considered

question 20

Multiple Choice

Which of the following service quality descriptions would be considered "World Class"?

• A) It raises the customer's expectations and improves continuously.
• B) It exceeds the customer's expectations and is consistent on many dimensions.
• C) It is less important than cost and is highly variable.
• D) It contributes to service and plays an important role in total service.

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Definitions:

Supply and Demand

A fundamental economic model that describes how prices and quantities are determined in a market based on producers' supply and consumers' demand.

Domestic Producer Surplus

The difference between the amount domestic producers are willing to accept for a good or service and the actual amount they receive.

World Price

The world price is the price at which goods are traded internationally, determined by global supply and demand conditions.

Government Payments

Funds distributed by the government to individuals, businesses, or other governmental entities, which can include subsidies, grants, or welfare payments.