Which of the Following Service Quality Descriptions Would Be Considered

question 20

Multiple Choice

Which of the following service quality descriptions would be considered "World Class"?

• A) It raises the customer's expectations and improves continuously.
• B) It exceeds the customer's expectations and is consistent on many dimensions.
• C) It is less important than cost and is highly variable.
• D) It contributes to service and plays an important role in total service.

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Definitions:

Neuropsychological Test

A specially designed task used to measure a psychological function known to be linked to a particular brain structure or pathway.

Bender Visual-Motor Gestalt Test

A psychological assessment used to evaluate visual-motor integration skills, often utilized to identify developmental disorders in children.

Halstead-Reitan

A battery of neurocognitive tests used to assess brain and nervous system functioning.

Biopsychosocial Approach

A holistic perspective in health and illness that considers biological, psychological, and social factors.