A Service with a Low Degree of Divergence Allows a Manager

question 7

Multiple Choice

A service with a low degree of divergence allows a manager to consider all but one of the following options.

• A) Hire workers who have little technical skills.
• B) Substitute automation for repetitive tasks.
• C) Empower workers with decision-making authority.
• D) Incorporate a "production-line" approach to service.