A Service with a Low Degree of Divergence Allows a Manager

question 7

Multiple Choice

A service with a low degree of divergence allows a manager to consider all but one of the following options.

• A) Hire workers who have little technical skills.
• B) Substitute automation for repetitive tasks.
• C) Empower workers with decision-making authority.
• D) Incorporate a "production-line" approach to service.

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Definitions:

Ambivalent Attachment

A type of insecure attachment characterized by a child's intense distress when separated from a caregiver and ambivalence upon their return.

Attachment Figure

An individual who provides comfort, safety, and security for a child, often a parent or primary caregiver.

Hostile Upon Reunion

A term often used in psychology to describe the behavior of a child who reacts with anger or resistance when reunited with a caregiver after a separation.

Securely Attached

A category of attachment where individuals feel confident and trust that their relationship partners will provide support when needed.