A Service Blueprint Can Be Used for All but One

question 4

Multiple Choice

A service blueprint can be used for all but one of the following.

• A) Educate customers.
• B) Identify areas of service improvement.
• C) Maintain the level of service complexity and divergence.
• D) Identify points where moments of truth will occur.

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Definitions:

Lateral View

A perspective or representation of an object or structure as seen from the side.

Temporal Lobe

A region of the brain involved in processing auditory information, memory, and integrating some aspects of speech and language.

Cerebellum

A region of the brain that plays a significant role in motor control, and is also involved in some cognitive functions such as attention and language.

Temporal Lobe

A region of the brain located beneath the temples, involved in processing auditory information and memory.