The Most Interactive Element in the Service Blueprint of a Fitness

question 16

Multiple Choice

The most interactive element in the service blueprint of a fitness facility is the ________.

• A) choice of music played
• B) amount and type of exercise equipment
• C) attention given to prospective members on their initial visit
• D) cleanliness of the locker rooms

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Definitions:

Courses of Action

A sequence or range of activities or tactics that can be taken to achieve a specific goal.

Staff Department

A unit or division within an organization that provides specialized support or services but does not directly contribute to profit.

Line Responsibilities

Obligations and duties of employees within their specific operational areas, directly involved in the core business activities.

Horizontals

Departments within a company that do not develop products but provide services to the various verticals and other horizontals.