A Service Blueprint Can Be Used for All but One

question 4

Multiple Choice

A service blueprint can be used for all but one of the following.

• A) Educate customers.
• B) Identify areas of service improvement.
• C) Maintain the level of service complexity and divergence.
• D) Identify points where moments of truth will occur.

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Definitions:

Behaviorism

A branch of psychology that studies observable behaviors rather than internal subjective experiences, emphasizing the effects of external stimuli on responses.

Clinical Case Studies

Detailed examinations of individuals or groups from a clinical or medical perspective, often used to explore complex issues or conditions.

Degree of Modeling

The extent to which an individual or system is used as an example or standard for imitation or comparison.

Reinforcement

In psychology, the process of encouraging or strengthening a behavior through rewards or consequences.