Which of the Following Features Does Not Illustrate a Contribution

question 22

Multiple Choice

Which of the following features does not illustrate a contribution that the customer can make in the delivery of services?

• A) Substitution of customer labor for provider labor.
• B) Smoothing service demand.
• C) Service standardization.
• D) None of the above.

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Definitions:

Pareto Chart

A bar graph that represents the frequency or impact of problems or causes in a process, helping to identify the most significant factors.

Grading Exam

The process of evaluating and assigning scores to students’ exams based on a predefined standard or criteria.

Pareto Analysis

A decision-making tool that uses the principle that a small number of causes often lead to a large percentage of the effect, problems, or results.

Checkout Store

A facility or area within a retail store where customers pay for their purchases, typically equipped with cash registers or payment terminals.