The Most Common Reason for Difficulties During the Interaction of Customers

question 44

Multiple Choice

The most common reason for difficulties during the interaction of customers and contact personnel is ________.

• A) unreasonable demands
• B) a technical breakdown in service delivery
• C) incompetent contact personnel
• D) a lack of attention to detail by contact personnel

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Definitions:

Focus Groups

A research method involving a small, diverse group of people whose reactions to specific discussions or products are studied, especially in market research.

Valid

Something that is logically sound, legally acceptable, or otherwise officially recognized as correct or legitimate.

Reliable

The quality of being consistently good in performance, accuracy, or honesty, engendering trust.

Sampling Bias

A statistical error that occurs when a sample is not representative of the population from which it is drawn, leading to skewed results.