Consider the Following Vignette

question 46

Multiple Choice

Consider the following vignette. Aboard the cruise ship Royal Majesty, a breakfast diner complains to the waiter that the meal is cold. The waiter sends the meal back to the kitchen and returns shortly with a plate of steaming eggs and bacon. The customer refuses the meal. Rattled, the waiter expresses his confusion to the maitre d'. This breakdown in customer interaction can best be described as ________.

• A) unacceptable service
• B) slow performance
• C) unacceptable treatment of employees
• D) unreasonable demands

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