Which of the Following Is the Least Likely Source of Difficulty

question 16

Multiple Choice

Which of the following is the least likely source of difficulty with interactions between customers and contact personnel?

• A) Poor employee selection and training.
• B) Customers not understanding their role in the process.
• C) Customers having no money to pay the bill.
• D) Unrealistic customer expectations.

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Definitions:

Promotion

The action of raising someone to a higher position, grade, or rank, or the process of advocating or supporting a particular cause, idea, or product.

Evaluation

The process of assessing or judging the value, performance, or quality of something through analysis.

Distress

High levels of stressors that have destructive and negative effects on effort and performance.

Stressors

Factors or conditions that induce stress, potentially leading to a range of psychological and physiological responses.