Self-Service Falls into the Technology-________ Service Encounter Category

question 9

Multiple Choice

Self-service falls into the technology-________ service encounter category.

• A) assisted
• B) generated
• C) facilitated
• D) mediated

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Definitions:

Drawee

The party, typically a bank, required to pay the specified amount on a check or draft when it is presented for payment.

Negotiable Instrument

A written document guaranteeing the payment of a specific amount of money, either on demand or at a set time, with the payer named on the document.

Maker

The party in a transaction who creates or issues a promissory note, thereby promising to pay a certain sum to a specified person or entity.

Bearer

A person in possession of a negotiable instrument, such as a check or bond, that is payable to whomever holds it.