Which Interviewing Technique Would Be Appropriate to Determine How a Potential

question 38

Multiple Choice

Which interviewing technique would be appropriate to determine how a potential employee would react in a service encounter?

• A) Situational vignette.
• B) Abstract questioning.
• C) Direct questioning.
• D) Acting as a customer.

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Definitions:

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A specific insurance coverage against property loss from flooding, typically required for properties in flood-prone areas.

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Assets that are paper or digital and derive their value from a contractual claim, such as stocks, bonds, or bank deposits.

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A theory in economics that calculates the utility or satisfaction expected from different possible outcomes, accounting for risk and uncertainty.

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Advice or information provided to investors about a stock that is expected to perform well.